Fallen Power Line? Treat It as Live — Every Time, No Exceptions
A fallen power line is the single most lethal electrical hazard the public ever encounters — and a line that looks dead can be energised, silent and waiting. Keep everyone at least 8 metres away and call now. High Demand Electrical's Level 2 crews isolate and repair fallen service lines 24/7 across Sydney.
Need urgent help now?
Call us for priority dispatch
0402 559 777
The Rules That Keep People Alive
Most powerline fatalities involve someone who thought the line was dead, or tried to move it. Hold these four rules until crews arrive — and call 0402 559 777 immediately.
- Every fallen line is live until an authorised crew proves otherwise — no spark, hum or movement means nothing.
- 8 metres minimum from the line and anything touching it — fences, cars, trees, water, the lot.
- Never move a line, not with wood, plastic or 'insulated' tools — nothing you own insulates against these voltages.
- If a line falls on a car with people inside, they stay in the car — 000 first, and keep everyone else back.
Who Fixes Which Line
What happens next depends on whose line is down — here's how to tell, and what we do either way.
Street mains down (pole-to-pole lines)
Network infrastructure — report to Ausgrid (13 13 88) or Endeavour Energy (13 10 03), and 000 if anyone is at risk.
Your service line down (street to your house)
That's the line we repair — Level 2 work, our crews, 24/7.
Line down from your private pole
Private infrastructure — entirely our territory, from isolation to full rebuild.
Not sure which it is?
Call us anyway — we'll identify it immediately and coordinate with the network if it's theirs.
Either way: secure the area first
Keep the 8-metre zone empty until someone authorised declares the line dead.
Why Service Lines Come Down
The causes we see across Sydney, storm season and otherwise.
Storms and High Wind
Wind loading and flying debris bring spans down — the classic storm-night emergency. See storm damage.
Trees and Falling Branches
Branches through the span, or gradual limb pressure — see tree on power lines.
Failed Points of Attachment
Corroded brackets and rotten fascia let the line tear away from the building — see service line pulled off house.
Vehicle Contact
Trucks, cranes and high loads snag low spans and rip them down — often damaging both ends.
Conductor Age and Corrosion
Decades-old conductors fatigue and part — usually at the connection points, usually in weather.
Pole Failures
When a pole goes down, its lines go with it — see fallen power pole.
Isolate, Repair, Reconnect — One Crew
Fallen service lines are Level 2 work at every step — which is why one call to us covers the whole job.
- 24/7 emergency isolation of the fallen line
- Site make-safe and hazard zone management
- New service line — overhead conductor, hardware and point of attachment
- Repairs at both ends: pole/network side and building side
- Reconnection under our own Level 2 authorisation
- Testing, certification and insurance documentation
No Site Inspection Fee for Level 2 Work
assess the job
all Level 2 work only
got you covered
Your Level 2 site inspection is completely free — get expert advice before committing.
Why Call High Demand Electrical
When a line is on the ground, response time and the authority to isolate are everything.
Level 2 ASP Accredited
Authorised to isolate, rebuild and re-energise service lines on the Ausgrid and Endeavour networks (Class 2a, 2b, 2c).
Genuine 24/7 Response
Fallen lines get our fastest dispatch — crews across four Sydney regions, every hour of the year.
Upfront, Transparent Pricing
Make-safe first, always; the repair quoted clearly before it proceeds.
300+ Five-Star Reviews
Rated five stars for calm, fast handling of genuinely dangerous scenes.
ISO Triple Certified
ISO 9001, 14001 and 45001 — live-hazard procedures run to certified standards.
Fixed Right the First Time
New spans built to current standards with hardware that outlasts the old — not re-hung to fall again.
FAQs
A power line is down in my yard. What do I do right now?
Keep every person and pet at least 8 metres away, touch nothing in contact with it, and call. If it's the street mains, report to your distributor and 000 if anyone's at risk; if it's your service line or private pole line, we isolate and repair it 24/7 — 0402 559 777. Unsure which? Call us and we'll identify it.
The fallen line isn't sparking. Doesn't that mean it's dead?
No — and this assumption kills people. A live conductor on the ground can sit silent, sparkless and lethal, and protection systems can re-energise a line without warning. Only an authorised crew with test equipment can declare it dead. Assume live, stay back, call.
How long does it take to repair a fallen service line?
Isolation is immediate once we arrive — 24/7. Most service line rebuilds are completed the same visit: new conductor, hardware and attachment, then reconnection under our own authorisation. Complex spans or pole damage can extend it; we'll give you a straight timeline on the phone.
Line Down? Stay Back. Phone Forward.
Fallen power lines isolated and rebuilt by Level 2 crews — 24/7 across Sydney. Keep everyone 8 metres clear and call High Demand Electrical on 0402 559 777.
0402 559 777
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If you’re looking for a reliable, experienced, and prompt electrician, look no further than High Demand Electrical. We cater to all your electrical needs, from routine maintenance to emergency repairs and complete system installations. Our skilled team is committed to providing professional service that ensures your electrical systems run smoothly. Whether it's a small task or a large project, give us a call today. Let us meet all your electrical demands with the quality and reliability you deserve.
