Ausgrid Emergency Contact Numbers Every Sydney Homeowner Should Save

Which number do you call when something goes wrong with the power in an Ausgrid area? Save two numbers now: 000 for any life threatening emergency, and 13 13 88 for reporting hazards, outages and fallen wires to Ausgrid. For damage on your side of the connection point, such as your point of attachment, meter box or switchboard, you call a Level 2 electrician rather than Ausgrid.

⚡ Quick Answers: Ausgrid emergency contacts

• What is Ausgrid's emergency number? 13 13 88, staffed around the clock for hazards, fallen wires and outages.
• When do I call 000 instead? Whenever life is in danger, such as someone receiving a shock, a car into a power pole with people inside, or fire. From a mobile, 112 also works.
• What if I am in an Endeavour Energy suburb? Their emergency line is 131 003. Not sure which network you are on? Check your postcode first.
• How far should I stay from fallen wires? Treat every fallen wire as live. Ausgrid's safety rules require at least 8 metres clearance from fallen high voltage or unidentified wires.
• Who fixes damage on my side of the meter? A Level 2 ASP electrician. Ausgrid repairs its network, not your private wiring, service equipment or switchboard.

1. The two numbers that matter most

000 comes first, every time a person is at immediate risk. That includes electric shocks, vehicle strikes on poles, and fires in or around electrical equipment. Ambulance, Fire and Police coordinate directly with Ausgrid to isolate power when they need to.

13 13 88 is Ausgrid's hazard and emergency reporting line. Use it for fallen or low hanging wires, damaged poles or pillar boxes, sparking or arcing street equipment, and unplanned outages. It is also the number for checking restoration times during storms.

2. Fallen wires: what to do while you wait

Treat every fallen wire as live, even if it looks dead and even if the street power is out. Ausgrid's Electrical Safety Rules require everyone to stay well clear, at least 8 metres from fallen high voltage or unidentified wires, and to stay in a position where you can warn others away until help arrives. Never try to move a wire off a car, fence or driveway.

The same applies to your own service line. If the span from the street to your roof has come down, our guide on who to call when an overhead service line is down or damaged explains the split between Ausgrid's job and ours, and our emergency make safe team can isolate and secure the installation fast.

3. Ausgrid's job vs your electrician's job

Ausgrid owns and repairs the poles, street mains, transformers and the service line up to your connection point. Everything past that point is private: the point of attachment, consumer mains, meter box and switchboard belong to the property owner and are repaired by a Level 2 electrician, not by Ausgrid crews.

This split surprises people after storms. Ausgrid may restore the street and still leave your home dark because your private service equipment is damaged, and their crews are not permitted to repair it. We cover exactly how that plays out in what happens if Ausgrid finds a fault on your side of the meter, and our storm damage repair team handles the private side, including any defect notice that comes with it.

4. First, know whose network you are on

Sydney is split between distributors, and calling the wrong one wastes time in an emergency. Ausgrid covers the inner city, north shore, eastern suburbs and inner west, while Endeavour Energy (131 003) covers most of Western Sydney, the Blue Mountains and beyond. You can check your network area in seconds with our postcode checker and save the right number today.

5. Numbers worth saving in your phone

Set these up as contacts before storm season rather than searching for them in the dark. Life threatening emergency: 000 (or 112 from a mobile). Ausgrid hazards, fallen wires and outages: 13 13 88. Endeavour Energy emergencies: 131 003. High Demand Electrical, for everything on the private side of the connection point: 0402 559 777.

If tradies or family members work near your property's overhead lines, it is also worth reading the safe approach distances around Ausgrid powerlines before any ladder or scaffold goes up.

How High Demand Electrical helps

We are the number for the half of the problem Ausgrid will not touch. As Level 2 ASPs we repair storm damaged points of attachment, consumer mains and meter boxes, carry out disconnections and reconnections with the network, clear defect notices issued after an incident, and do a full electrical safety inspection once the emergency has passed so the same fault does not repeat.

Ausgrid emergency contact FAQs (Sydney)

Is 13 13 88 free to call?

It is a standard 13 number, so it costs the same as a local call from most phones and is answered 24 hours a day, 7 days a week.

Should I report a fallen wire even if the street is already blacked out?

Yes. A dead network can be re energised remotely at any time, and Ausgrid needs the exact location to make the area safe. Stay clear, warn others and call 13 13 88.

My power is out but the neighbours have theirs. Who do I call?

That pattern usually means the fault is on your service or your side of the meter rather than the network. Call us on 0402 559 777 and see our guide to faults on your side of the meter.

Does Ausgrid charge me for emergency repairs?

Repairs to Ausgrid's own network are their cost. Repairs to your private service equipment are the owner's cost and must be done by a Level 2 ASP, which is where our make safe team comes in.

Get emergency make safe help from our Level 2 team, day or night. Call 0402 559 777. Every job starts with a site assessment so scope and pricing are confirmed before work begins.